FAQs - General Information
Care & Use
Care recommendations
Your watch is comparable to a jewel. Creations of such exquisite craftsmanship require special care to maintain their pristine appearance and precise performance. To prolong its longevity and precious beauty, Montblanc highly recommends regular servicing, which allows you to keep your watch in perfect condition and working properly for a lifetime. Just as a car requires regular maintenance, every watch also needs consistent care. Your watch requires maintenance every three to five years, depending on the mechanical features of the watch.
If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the respective Service Guide.
In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.
Do not change the hour or date between 10 p.m. and 2 a.m., the period during which the date changes, as this may result in damage to the movement. Please refer to the service guide for further details.
Do not expose your watch to temperatures higher than 60° Celsius (140° Fahrenheit) or lower than –10° Celsius (14° Fahrenheit). As your body and clothing will warm up the watch, its actual temperature will be different to the ambient temperature of your environment.
In case of a shock to the watch, consult a Montblanc boutique or certified Montblanc retailer. Even if no scratches or dents are visible, the movement may be damaged.
Do not wear other jewellery on the same wrist as your watch in order to preserve the integrity of the material. To preserve the pristine condition of your alligator, calfskin, satin or rubber strap, avoid contact with humidity, salty water, soap and cosmetic products. Do not treat your strap with wax, leather or shoe polish, as chemicals may damage the leather, lining or stitching. This may cause the strap to lose its original shine. Avoid prolonged exposure to high temperatures and direct sunlight to prevent the colour from fading. Please note that strong perspiration may darken the leather. Diamonds, set on a bezel or crown, must be handled with care to maintain the lifetime of their brilliance. Avoid contact with chemical products such as fragrances and detergents, as these substances will tarnish precious stones. If your watch has been exposed to such products, clean it with lukewarm water and a soft toothbrush. Use a soft cloth to dry it or let it dry naturally. Never expose it to a direct heat source. Additionally, please be sure to check the stones regularly to ensure they are still securely set.
Storage of your Montblanc watch
We recommend to keep your Montblanc watch in the box in which it was received. When travelling, we advise you to keep your Montblanc watch in a specially designed travel pouch to protect it against shocks and damages.
Rewinding an automatic watch
If your watch has an automatic movement, the movement is automatically wound by movements of the arm while you are wearing the watch.
If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the Service Guide.
In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.
Do not change the hour or date between 10 pm and 2 am, the period during which the date changes, as this may result in damage to the movement. Please refer to the Service Guide for further details.
Repair service
We are pleased to assist you in case your watch got damaged and is in need of a repair service.
In order to hand in your watch for service, please bring take it to a Montblanc boutique or authorized retailer of your choice. Your watch will then be sent to our service center for a repair and service.
Repair charges
The Boutique or authorised dealer may provide an approximate price indication for the service/repair of your piece. A definite cost estimate can only be established after careful examination by our master craftsmen.
Service Warranty
Our service warranty is valid for one year from the date the service was completed. This service is a warranty only on the replaced parts and/or service carried out. It does not include malfunction due to improper use or any new damages which may occur in the future.
Standard Shipping - £ 10.00
Delivery in 4 to 7 working days.
Express Shipping - £ 20.00
Delivery in 1 to 4 working days. Orders must be placed before 12pm CET.
Saturday Shipping - £ 25.00
Guaranteed Saturday morning delivery. Orders must be placed before Friday 12pm CET.
Please remember that the courier does not deliver on bank holidays. Check the days on which we do not ship.
Delivery may be complimentary depending on active promotions – more information available within the product page.
Our delivery costs are flat and there are no extra costs at delivery.
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address.
All orders are processed automatically and we are unable to expedite or delay shipping times.
Can I choose a delivery date or time?
Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.